Support that closes questions instead of collecting them.
An agent trained on your documentation, your policies and your product, answering customers on your site, by email and over SMS.
What it is costing you right now
Your team knows the list by heart. Each answer takes a few minutes and breaks whatever they were doing, which costs more than the few minutes.
Meanwhile the customer who asks at 9pm waits until morning. Some of them wait. Some of them buy from whoever answered.
What it does
Resolves routine questions instantly from your real documentation rather than a plausible guess
Covers order status, bookings, policies, troubleshooting and account questions
Escalates to a person with the whole conversation attached, on rules you set
Turns every question it couldn't answer into a knowledge base update
Runs on web chat, email, SMS and WhatsApp from one brain
Reports weekly on volume, resolution rate, escalation reasons, and the questions your business keeps failing to answer
The part most vendors skip
The value isn't the chat widget. It's the knowledge base — an accurate, structured, maintained account of how your business actually works. That's most of the project, and it's the difference between an agent that helps and one that embarrasses you in front of a customer.
Who it's for
E-commerce and retail, SaaS and subscription businesses, clinics, property management, anyone whose inbox is the bottleneck.
What you get
Knowledge base build and structuring · tone and escalation rules · channel setup across web, email, SMS and WhatsApp · CRM and helpdesk integration · testing period with your team · launch · weekly reporting · ongoing knowledge maintenance.
Typical build: 2–5 weeks.
Handles customer questions on your site, by email and over SMS, using your actual documentation rather than a guess.
An agent trained on your documentation, your policies and your product, answering customers on your site, by email and over SMS.
Other systems
MSM Voice
Answers every call, day or night, books it into your calendar and follows up — in a voice you picked and approved.
MSM Flow
Connects the tools that don't talk to each other, so nobody is retyping between them.
MSM Reach
Finds and qualifies prospects, replies in under a minute, and keeps in touch with the ones who aren't ready yet.
What is this costing you a year?
Two weeks, one fixed fee. You get every process worth automating, what each one costs you a year, what it costs to fix, and how long it takes to pay back. If you build with us, the fee comes off the first invoice.
No obligation to build. The report is yours either way.